Nokia 8270 - • Troubleshooting

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This section provides a table that lists some of the most commonly-
encountered problems and provides possible solutions.

My phone

The charger and the phone
are not properly connected.

Securely connect the charger
to the phone.

The charger is not properly
plugged in.

Ensure that the charger is
plugged in correctly.

The battery may be too hot
or cold.

Allow the battery to return
to room temperature before

My phone

The battery is not charged.

Charge the battery.

The signal strength is poor.

If you are indoors, move
toward a window.

I can’t
listen to
my voice

You don’t have voice mail

Call your wireless service

You have not set up your
voice mailbox with your
service provider.

Call your wireless service

You have not saved your
voice mail number in your

Refer to “Set up your voice
mailbox” on “Set up your
voice mailbox” on page 28.

The voice mail number you
have saved is incorrect.

Call your wireless service

You have forgotten your
password or are entering
it incorrectly.

Call your wireless service

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My call
does not go

Your phone may be turned

Verify that your phone is on.

You may be outside your
service area. No Service
appears on the screen.

Verify that you are in your
service area.

You may have call
restrictions set on that
phone number.

Verify that the number does
not have any restrictions on
it. See “Restrict calls” on
page 60.

Your phone may be locked.

Refer to “Protect your phone
with phone lock” on page 57.

You may need to dial a ’1’
and/or an area code with
the number.

Call your wireless service
provider for dialing rules.

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Reference information



Your wireless phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radiofrequency (RF) energy set by the Federal Communications Commission
of the U.S. Government. These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial safety margin designed
to assure the safety of all persons, regardless of age and health.

The exposure standard for wireless mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by the FCC is 1.6W/kg.* Tests for SAR are conducted using
standard operating positions accepted by the FCC with the phone
transmitting at its highest certified power level in all tested frequency
bands. Although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be well below
the maximum value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna,
the lower the power output.

Before a phone model is available for sale to the public, it must be tested
and certified to the FCC that it does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are
performed in positions and locations (for example, at the ear and worn on
the body) as required by the FCC for each model. The highest SAR value
for this model phone as reported to the FCC when tested for use at the
ear is 1.17 W/kg, and when worn on the body, as described in this user
guide, is 0.49 W/kg. (Body-worn measurements differ among phone
models, depending upon available accessories and FCC requirements).

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While there may be differences between the SAR levels of various phones
and at various positions, they all meet the government requirement.

The FCC has granted an Equipment Authorization for this model phone
with all reported SAR levels evaluated as in compliance with the FCC RF
exposure guidelines. SAR information on this model phone is on file with
the FCC and can be found under the Display Grant section of

after searching on FCC ID: GMLNSD-5FX.

For body worn operation, this phone has been tested and meets the FCC
RF exposure guidelines when used with the Nokia accessories supplied or
designated for this product. Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.

*In the United States and Canada, the SAR limit for mobile phones used
by the public is 1.6 watts/kilogram (W/kg) averaged over one gram of
tissue. The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any variations in
measurements. SAR values may vary depending on national reporting
requirements and the network band. For SAR information in other regions
please look under product information at


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